Most of a TruePoint project is published before you spend anything: the prices, what each package covers, and what it does not. So is the project form — every question we will ask you — open to anyone, so you can read it before deciding. This page covers the rest: the order events happen in, what we need from you, and what the two 14-day windows mean.
The order it runs in
You choose a package and accept the terms. You pay in full. You complete the project form and send it back. We build the website and, where applicable, the logo concepts. You get a private preview. You send one consolidated set of changes, within 14 days. We make them. We launch, and hand over the domain, the hosting, and the files. A 30-day defect period runs from launch.
That is the whole sequence. No discovery phase, no proposal, and no call you have to sit through to find out what something costs.
How you actually reach us
This runs by email, and it is worth being plain about that. There is no checkout button on this site and no form that files itself into a system. You send an inquiry saying which package you want, and you get a reply by email. Payment is arranged the same way — card or bank transfer, whichever suits you.
What happens if you disappear halfway through?
If a project cannot be completed, the terms owe you a full and prompt refund. That obligation is written down before you pay, and it is the thing you would hold us to. It is not the same protection as a staged payment schedule — a milestone plan gives you leverage while the work is in progress and this does not. What it does mean is that money paid for work that never arrived comes back.
What we need from you
The form asks for your business details, services, the pages you want, your logo situation, and your photos. Where you do not have something, say so. “I don’t have a logo” is a workable answer and we will handle it. A blank field we cannot interpret is not.
Photos are the input most likely to hold a project up. Wide and landscape beats tightly cropped vertical, because layouts crop horizontally, and daylight beats overhead indoor lighting. If you have only a few, or none, say that on the form rather than leaving the field empty.
Everything the finished site says about your business is your responsibility — licensing, certifications, service area, years in business. We build what you tell us; we do not verify or vouch for it. You confirm on the form that what you have given us is accurate and yours to use.
When the clock starts
Your project starts when you pay. Your build starts when the completed form arrives. Those are two different moments, and the gap between them is yours to close — which is why the form is published before you buy.
From the point the agreed inputs are in hand, most projects are completed in about a week or less. A larger Authority build can take up to about two weeks depending on size and scope. Delays caused by materials we are waiting on move the schedule, and we will tell you what we are waiting for.
We do not promise a delivery date we cannot keep. Your project is scheduled when your completed form arrives, and you get told what to expect at that point rather than earlier.
The preview and your changes
The first thing you see is a private preview. It is not live, and nothing is pointed at your domain yet. You then have 14 days to send one consolidated set of changes.
A revision round is one set of reasonable changes within your approved scope, sent together — not a series of emails over several days that each claim to be part of the same round. Essential includes one round, Growth two, Authority three. Logo concepts arrive alongside the site so a single round of feedback covers both.
Some things are not revisions: pages beyond your package’s count, new functionality, restarting an approved visual direction, ecommerce, portals, or integrations. Those are new scope, priced separately, and you decide.
If we do not hear from you inside the 14 days, the delivered version is treated as accepted so the project can be completed and closed. That is not a penalty — it is how a project avoids staying open forever. You get a reminder first.
What if I don’t like the design?
You see a private preview before anything goes live, and you send one consolidated set of changes — one round with Essential, two with Growth, three with Authority. Changes inside the approved scope are what those rounds are for; restarting the visual direction from scratch is new scope and gets priced separately. There is no refund for a change of mind, which is why the packages, the terms, and the project form are all published to read before you buy.
Launch and handover
At launch the domain is pointed at the finished site and moved into your own registrar account, hosting is in your name, and the files are yours. From that point the access we hold cannot move the domain or take it back, by design. Another developer can pick the site up without our involvement or permission.
One thing worth knowing in advance: when the domain is switched over, the change propagates across the DNS system. Usually that takes minutes to a couple of hours, occasionally up to a day, and during that window some people see the new site and some the old one. Nothing is broken — just do not schedule an announcement for the same hour as the switch.
For 30 days after launch, defects in the delivered scope are fixed free. A defect is delivered work that does not function as agreed — a form that does not send, a button that goes nowhere, a page that breaks on a phone. Fixing our own mistake never costs you a revision round.
If your form never arrives
You have 14 days from payment to send the completed form, and we will remind you along the way. If nothing arrives in that time, the project is closed and the payment is kept. Your work was scheduled, prepared for, and followed up on, and none of that is recoverable. We were ready; the information was not.
If you need longer, tell us before the 14 days are up and we will work with you. What we cannot do is hold a project open indefinitely against a form that may never come.
One obligation runs in the other direction. If we cannot complete your project — because we are unable to deliver, or because it turns out to be something we do not build — you get a full and prompt refund. That is on us, not on you.