Reserved capacity for a site that keeps up.

Reserved availability. Each plan sets aside up to its stated amount of TruePoint service capacity during every active service month — whether you use all of it, some of it, or none of it, that capacity was held for you. This is not after-the-fact hourly billing, and there's no cap on how many requests you can send; the boundary is the monthly time allowance, not a request count.

Service months run from your start date, not the calendar. If care begins August 20, the first service month runs August 20 through September 19, and the allowance resets on the 20th of each month. Unused time expires when the allowance resets — it does not roll over, accumulate, transfer between sites, or convert to credit or cash value.

There is no automatic overage billing — no surprise invoices. Once a month's included capacity is used, remaining work either waits for the next service month or, if you'd rather not wait, TruePoint quotes it separately and you approve that quote before the work proceeds. Requests that would clearly exceed the allowance or materially expand the website are identified up front and scoped as separate project work instead.

Routine care requests are generally completed within a few business days, depending on complexity and the current request queue. Website Care is deliberately not an emergency service — it does not include 24/7 response, same-day turnaround, or guaranteed immediate availability.

No. Every term — 1, 6, or 12 months — is a fixed prepaid term with no automatic billing or renewal. When a term ends, you can purchase a new one, move up or down a plan, change term length, or simply stop. Six- and twelve-month terms are paid in full up front and are generally not prorated or refunded if you later decide you no longer need the reserved capacity — the longer-term discount is what the prepaid commitment buys.

Nothing. Ending Website Care does not disable the website, take it away, or change your ownership in any way — the site remains yours, exactly as it was. What ends is TruePoint's ongoing service obligation, nothing more.

Websites built by TruePoint are ordinarily eligible. Websites built elsewhere may be accepted after a technical review, and may need separately quoted onboarding or remediation work before care begins — taking on an unfamiliar site responsibly means understanding it first.

They are separate things. Every TruePoint project already includes free fixes for defects in the agreed scope for 30 days after launch — that is part of the build, not a care plan. Website Care is optional ongoing capacity for changes, updates, and upkeep beyond that window, and choosing not to purchase it never affects the defect coverage.