Service / symptom
Confirm the inherited path—Heating, Cooling, Heat Pump, Indoor Air Quality, Maintenance, or Not Sure—and the main symptom or goal.
System, if known
Furnace, central AC, heat pump, or another residential HVAC configuration. “Not sure” is a valid answer.
Location + timing
Provide ZIP and a timing band. Kestrel is not presented as 24/7 emergency service; immediate safety hazards should use appropriate emergency/utility channels.
Contact
Name, email, and phone. Optional equipment/context note may include approximate equipment age or a concise description, but no account credentials or financing data.
Concept/privacy
This is a non-operational TruePoint concept. Nothing is dispatched, transmitted, or stored.